How Jacaranda Health is getting help for mothers in Kenya faster using Natural Language Processing

Every mother has questions during and after pregnancy. How often should I feel my baby kick? When should I go to the hospital? How do I know if my newborn is feeding enough? In many settings around the world, mothers get in touch with their providers, friends, or search the internet for these answers. But what about a mother who only has a primary school education, living in a rural community in Kenya, whose connection to the outside world is a simple feature phone?

Jacaranda Health is trying to find solutions to improve health outcomes for low-income mothers who seek care at public hospitals. In this interview, we get to learn more about how Jacaranda uses Natural Language processing in prioritizing questions and ensure that they give mothers the care and help that they deserve. We talk to Sathy Rajasekharan, Pauline Nafula – Help Desk Agent, Jay Patel & Henry Ndungu who are part of the team at Jacaranda Health. They get to share on the problems they are trying to solve, the associated challenges and areas of growth they would like to explore.

Watch the full video interview below

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